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LivePerson Inc. (NASDAQ: LPSN) is a New York–based technology company that develops conversational commerce and AI software for enterprises. Founded in 1995 by Robert LoCascio, the company offers the Conversational Cloud platform, which enables brands to engage customers through messaging, voice, and large language models (LLMs) without overhauling existing systems.
Corporate Structure and Leadership
LivePerson employs between 501 and 1,000 people across its headquarters in New York City and offices in London, Tel Aviv, Tokyo, and other locations. Since January 2024, John Sabino has served as Chief Executive Officer. John Collins, appointed CFO in March 2020 and subsequently COO in January 2024, oversees finance, operations, and strategic initiatives. Jeff Ford leads finance and accounting as Chief Accounting Officer and chairs audit functions.
Conversational AI by Volodymyr Hryshchenko
Developments and News
On May 7, 2025, LivePerson reported first-quarter results for the period ended March 31, 2025. Total revenue was $64.7 million, representing a 24.0 percent decline compared to the same period in the previous year, with a net loss of $14.1 million ($0.15 per share). The average revenue per customer over the trailing twelve months increased to $640,000.
On September 15, 2025, LivePerson filed a definitive proxy statement (DEFA14A) disclosing a privately negotiated debt exchange. The company exchanged $341.1 million of convertible senior notes due 2026 for $115.0 million of second-lien senior subordinated secured notes due 2029 (interest at 10 percent, with payment-in-kind until March 15, 2027). In connection with the transaction, LivePerson paid $45.0 million in cash and issued 53,333,947 shares of common stock plus 26,551 shares of Series B convertible perpetual preferred stock, pending a stockholder vote on October 2, 2025, to amend the charter and authorize share conversions.
Additionally, LivePerson announced a strategic partnership with Amazon Web Services, which will integrate Amazon Connect with LivePerson's digital contact center. This integration aims to enable contact-center agents to manage voice and digital interactions through a single AI-native interface, facilitating seamless handoffs between automation and human support.
Financial and Strategic Analysis
LivePerson’s Q1 performance reflects pressures from customer downsells and cancellations, but cash reserves remain substantial, and average deal sizes are increasing. Key financial metrics as of March 31, 2025, and September 16, 2025, are:
| Metric | Value |
|---|---|
| Total revenue (Q1 2025) | $64.7 million |
| Year-over-year change | –24.0 percent |
| Net loss (Q1 2025) | $14.1 million |
| Cash and equivalents | $176.3 million |
| ARPC (trailing-12 months) | $640,000 |
| Share price (Sep 16, 2025) | $0.6169 (–30.08 percent) |
| Volume (Sep 16, 2025) | 15,441,206 shares |
| Market capitalization (intraday) | $83.53 million |
Strategically, LivePerson continues to focus on its "innovation without disruption" approach by allowing customers to integrate their own LLMs and by partnering with established platforms like Amazon Connect. The debt exchange is intended to extend maturities and improve liquidity, although the issuance of new shares will dilute existing equity. Management highlights AI risk and compliance as a crucial aspect of its offerings for regulated industries.
Market Position and Industry Context
LivePerson is positioned as a leader in conversational AI, facilitating nearly one billion conversational interactions per month for global brands including HSBC, Chipotle, and Virgin Media. The Conversational Cloud claims to deliver up to 60 percent cost savings, 90 percent automation rates, and measurable increases in customer satisfaction without replacing legacy contact-center systems. With an increasing demand for AI orchestration across voice and digital channels, LivePerson competes with other customer-experience platforms by emphasizing quick implementation, enterprise-grade security (GDPR, HIPAA, PCI DSS), and Bring-Your-Own-AI flexibility.
TL;DR
LivePerson’s Q1 2025 results (reported May 7, 2025) showed revenue of $64.7 million (–24 percent) and a net loss of $14.1 million, while cash reserves rose to $176.3 million. On September 15, 2025, the company filed a proxy for a debt exchange that involves issuing $115 million of new secured notes and 53.3 million common shares, pending an October 2, 2025, vote to authorize share conversions. The AWS partnership announced on LinkedIn aims to integrate Amazon Connect into LivePerson’s AI platform, streamlining voice and digital interactions. Upcoming key events include the October 2 vote and the planned launch of Amazon Connect integration in Q2 2025.
